Community Engagement

We design and facilitate inclusive engagement processes that give people a meaningful voice on the issues that matter. We turn what we hear into clear, actionable insights that shape strategy and drive measurable impact. Our approach centres community, prioritises inclusion, and makes participation accessible to diverse groups across place, culture, age and lived experience.

Janali & Co. partners with organisations to plan and deliver engagement that is respectful, representative and relevant. From co‑design workshops and community conversations to focus groups, in depth interviews and multilingual surveys, we tailor methods to context so you reach the right people, in the right ways, at the right time. Our team’s experience spans multicultural planning, public health, homelessness, youth, seniors and place‑based initiatives, ensuring insights reflect local realities and enable informed decision making.

Our Approach

  • Clarify objectives, stakeholders, context and constraints; map equity considerations and participation barriers.

  • Build an inclusive engagement plan with tailored methods, culturally safe and inclusive facilitation and accessible materials.

  • Facilitate conversations and activities across communities and internal stakeholders, ensuring diverse voices are heard.

  • Collate and code insights, surface themes, tensions and opportunities.

  • Convert findings into actions: strategies, roadmaps, KPIs and implementation plans aligned to organisational goals.

  • Report outcomes, confirm commitments, and support activation through governance and resourcing advice.

What Sets Us Apart

Inclusive by design

We embed accessibility, inclusive and culturally safe facilitation in engagement planning, drawing on intercultural and lived experience facilitators when needed.

From insights to action

We synthesise qualitative and quantitative data into themes, opportunities and evidence‑based recommendations, then translate these into strategies, KPIs and implementation plans

Accountability and feedback loops

We close the loop with participants and stakeholders through share‑back sessions and public‑facing summaries, strengthening trust and uptake.

Turning Engagement into Strategy

Our reports move beyond “what we heard” to what to do next. We provide clear pathways that connect insights to organisational levers—policy, programs, partnerships and resourcing—so teams can act with confidence. Typical outputs include:

  • Insight reports with themes, sub‑themes and lived‑experience perspectives

  • Opportunity maps identifying quick wins and longer‑term shifts

  • Action plans with measurable KPIs and ownership

  • Implementation roadmaps covering governance, resourcing and communications

  • Dashboards to track progress and maintain momentum

These deliverables are grounded in our recent engagement and planning work, where we synthesised findings into opportunities for action, recommendations and implementation guidance.

What we can do for you

Engagement strategies & plans – project‑specific or organisation‑wide, with clear objectives, audience pathways and inclusive methods.

  • Inclusive facilitation – intercultural design, language access, and trauma‑informed practice for sensitive topics.

  • Stakeholder & community mapping – identifying priority groups, barriers and enablers to participation.

  • Co‑design & deliberative processes – workshops, community panels, and collaborative solution design.

  • Insight synthesis & reporting – turning input into themes, recommendations and actionable strategies.

Recent Projects

  • Multicultural Action Plan (SMHS)

    Designed and delivered inclusive engagement to inform the South Metropolitan Health Service’s (SMHS) Multicultural Action Plan—combining stakeholder analysis, targeted communications, staff survey, community network engagement, interviews and workshops. Deliverable: a comprehensive engagement report synthesising insights and actionable recommendations to enhance cultural responsiveness and cultural safety.

  • Child Health Engagement with CaLD Families (CAHS)

    Janali & Co. ran focus groups with culturally and linguistically diverse families, alongside interviews with Child Health nurses, to understand the barriers and enablers to accessing Child and Adolescent Health Services (CAHS). Deliverable: thematic analysis and practical recommendations to improve service design and communication with CaLD communities.

  • Community Needs & Services Review (City of Subiaco)

    We led engagement as part of the City’s community needs and services review process to surface local priorities, gaps, and strengths. Deliverable: evidence‑based recommendations aligned to community insights and organisational objectives

  • Homelessness case study engagement (City of Wanneroo)

    The team facilitated engagement with interstate and WA local governments to develop case studies on how local governments respond to homelessness—capturing diverse practice examples and lessons learned to inform the City’s role and partnerships. Deliverable: curated case studies and guidance for future collaboration.

  • Shared Approach to Ending Homelessness (City of Mandurah)

    Janali & Co. coordinated internal and external stakeholder engagement to shape a shared action plan—bringing service providers, City staff, and partners into co‑design sessions focused on practical, measurable actions. Deliverable: engagement summary and an action plan aligned to community and sector insights.